Welcome to Sale Shoes Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].

About Our Store

What kind of products does Sale Shoes Store offer?
We specialize in a wide range of footwear including athletic sneakers, boots, casual shoes, dress shoes, heels, loafers, sandals, and slippers. Our collection caters to both men and women with various styles for different occasions.
Where is Sale Shoes Store located?
Our headquarters is located at 2913 Hummingbird Way, Boston, US 02210. We ship globally (excluding some Asian and remote areas).

Product Questions

How do I know what size to order?
We provide detailed size charts for each product. If you’re between sizes or unsure, we recommend ordering a half size up for comfort. For specific brand sizing questions, feel free to contact our customer service.
Do you offer wide-width shoes?
Yes, we carry select styles in wide widths. Look for “Wide” or “EE” in the product description, or use our filter options to narrow your search.
Are your shoes authentic?
Absolutely! We source all our products directly from authorized manufacturers and distributors to ensure you receive 100% authentic footwear.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
1. Standard Shipping ($12.95) via DHL or FedEx – delivers in 10-15 business days after dispatch
2. Free Shipping on orders over $50 via EMS – delivers in 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship globally except to some Asian countries and remote areas. During checkout, simply enter your address to see if we deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, in their original condition with all tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In these cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and view your order history.

Contact Information

How can I contact customer service?
Our Boston-based customer service team is happy to help! Email us at [email protected] with any questions or concerns.
What are your customer service hours?
Our team is available Monday through Friday, 9am to 5pm EST. We strive to respond to all inquiries within 24 hours.

Still have questions? Don’t hesitate to reach out to our friendly team at [email protected]. We’re here to help you find your perfect pair of shoes!