At Sale Shoes Store, we want you to be completely satisfied with your footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unworn, unwashed, and with all original tags and packaging
  • You must initiate the return within 15 days of receiving your order
  • A proof of purchase must be provided
Please note: For hygiene reasons, we cannot accept returns or exchanges on the following items:
  • Slippers (due to direct foot contact)
  • Sandals (unless completely unworn with protective soles intact)

Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange
    • The reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our return center at:
    Sale Shoes Store Returns
    2913 Hummingbird Way
    Boston, US 02210

    We recommend using a trackable shipping service as you’re responsible for the package until it reaches us.

  5. Processing: Once received, we’ll inspect your return and process it within 3-5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

If you’re exchanging an item:

  • We’ll ship your replacement item once we receive and process your return
  • Exchanges are subject to product availability
  • If the new item costs more, you’ll need to pay the difference
  • If the new item costs less, we’ll refund the difference

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sale Shoes Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund to original payment method / Exchange for [Product Name, Size, Color]] Please let me know the next steps and provide the return authorization. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a free return and replacement at no cost to you.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Last Updated: [Insert Date]